Terms of Service
Last updated 25 September 2026. These terms govern your use of Forge, operated by Teraplex Labs Ltd ("we"). By creating an account or using Forge you agree to them. Questions: contact@forge.fast.
1. The service and who operates it
Teraplex Labs Ltd is a company registered in England and Wales (company number 17431058), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Forge is an AI agent product: a hosted service plus optional desktop software. Agents act on your instructions — including running commands, editing files and browsing on machines you connect — and you are responsible for what you direct them to do and for reviewing the results.
2. Accounts and verification
You must provide accurate information and keep your account credentials secure. One account per person. To protect the service and its credit programs we may require verification before granting credits or continuing service — including verifying a phone number and, in some cases, a step-up identity check. Accounts using disposable, virtual (VoIP) or shared numbers, or that we reasonably believe are duplicates or automated, may be refused verification, credits, or service.
3. AI-usage credits
Usage of Forge is metered against a credit balance denominated in dollars of usage value. Credits — purchased or promotional — are not money, have no cash value, are non-transferable, and are not redeemable or refundable except where the law requires. Purchased credits are consumed before promotional credits. The $20 starter credit is granted after phone verification, not at signup. Pricing and metering rates may change prospectively. The first $10,000 of credit you buy in each calendar month (UTC), including auto top-ups, is pool credit. Credit bought beyond that is overflow credit: it is always available to buy and is charged on the overflow tier at the same pricing formula, using the AI provider's API list price as the real cost, which is usually more than pool pricing. If pool capacity is temporarily unavailable, usage continues on the overflow tier and is charged at overflow pricing. Pool credit is spent before overflow credit, and purchased credit before promotional credit; only an empty balance stops usage. Phone and speech usage is metered at twice the underlying carrier or speech cost.
4. Promotional and referral credits
Eligible referred users receive $50 in promotional credit at admission and phone verification, in addition to the $20 starter credit. Referrers receive $50 when the referred user makes their first credit purchase or completes seven distinct active days, whichever happens first. A phone-verified referral can also improve the referrer's waitlist position. Referral rewards are subject to per-referrer caps and fraud checks. We may withhold, adjust, or claw back promotional credits — including promotional credits already spent where permitted — where we determine fraud or abuse, including self-referral, multiple or coordinated accounts, fake or virtual phone numbers, automated signups, or any circumvention of program rules. We may suspend or terminate accounts involved. Promotional programs may be changed or ended at any time.
5. Payments
Payments are processed by Stripe; we do not store your full card details. Applicable tax, including UK VAT where required, is shown at checkout. Statutory cancellation and refund rights remain unaffected. A refund, chargeback or payment reversal may result in removal of the corresponding purchased credits (overflow credit from that purchase first, then pool credit); a chargeback may also suspend the account. Auto top-up is optional: if enabled, you set a balance threshold and top-up amount and authorise us to charge your saved card off-session when the balance falls below that threshold. Each successful top-up counts toward your monthly $10,000 of pool credit. You can turn it off at any time. A failed charge adds no credits and triggers an email; repeated failures turn auto top-up off.
6. Calls and messages
If you text or email Forge, we may reply on that channel to that sender until you ask us to stop, including in natural language. Carrier STOP and HELP handling for texts is separate. Forge calls you only if you have turned on calls for your verified number. You can turn them off at any time, and texting us does not turn them on. Agent-initiated calls and texts are not placed or sent during quiet hours in the time zone set on your account. Every agent call tells you at the start that you are speaking with an AI. WhatsApp messages come from a separate Forge business number. Marketing messages need their own consent, separate from phone or email verification. Opting out of agent messages does not block the sign-in or verification codes you request.
Text messages: Forge texts you sign-in and verification codes, replies to messages you send us, and agent notifications you ask for. Message frequency varies with your use. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply HELP for help or STOP to stop texts; you can also email contact@forge.fast.
7. Acceptable use
Do not use Forge to break the law, infringe others' rights, or attack systems you are not authorised to test; do not abuse, probe or defraud the metering, billing, verification or referral systems; do not resell access without our written agreement.
8. Disclaimers and liability
Forge is provided "as is". AI output can be wrong; software the agent writes or runs is your responsibility to review. To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.
9. Termination and changes
You can stop using Forge and delete your account at any time. We may suspend or terminate accounts that break these terms. We may update these terms; material changes will be notified in the product or by email, and continued use after the effective date is acceptance. These terms are governed by the laws of England and Wales.